Refund Policy

 

Our Promise

At G-UP STORE LTD, your satisfaction matters. If there’s an issue with your order, we’ll make sure you get the support you need.

Easy Returns

• Returns are accepted within 14 days of delivery if the product is defective, damaged, or not as described.
• Products must be returned in their original packaging.

Return Shipping

 

• Customers are responsible for the return shipping costs.
• If the product is faulty or incorrect, we will cover the return costs.

Refunds

• Once your return is received and approved, your refund will be issued within 7 business days to your original payment method.
• Shipping fees from the original order are non-refundable.

Cancellations

• You can request a cancellation within 24 hours of placing your order.
• If the order has already shipped, cancellation may not be possible.

How to Request a Return

📧Email: mouadchouar19@gmail.com

📞 WhatsApp: +974 70284200